Terms & Conditions

We’re a leading branding and web design agency in Ahmedabad, and we work with dedication because our relationships with clients are built on honesty, trust and transparency. For any agency to stay professional, clear terms and conditions are essential — here are ours. Please go through them in detail.

No warranty & service disclaimer

Brand Core Media (also referred to as BCM) employs its best process to achieve and sustain suitable performance of the services it provides, but makes no warranties of any kind — direct or indirect — including any warranty of fitness for a particular service or purpose. We cannot guarantee continuous service, or delivery at any particular time or within a specific timeframe, or the reliability of data stored, communicated, transferred, delivered or received on our systems.

Limitation of liability

Brand Core Media shall not be liable to customers, potential customers, or their customers for any claims, damages or losses of any form or nature — including but not limited to financial loss, communication loss, or failure to receive or transmit data — caused by or resulting from delays, non-delivery, or interruptions to any service, data or product, whether or not caused by the fault, missed timeline or negligence of Brand Core Media.

Brand Core Media’s liability to a customer or end user is limited to the amount actually paid to and received by Brand Core Media for the service, package or product in question — and not to any other company or individual associated with, hired by, or suggested to the client for related services. In no event shall Brand Core Media be liable for any special, ordinary or consequential damages or financial losses, however caused, whether for breach of contract, negligence or otherwise.

Indemnity

Customers and any other entity who hire Brand Core Media will take all necessary measures to prevent Brand Core Media (BCM) from becoming party to any lawsuit or claim regarding services provided to customers or end users. Customers agree to indemnify and hold Brand Core Media harmless from any and all claims and lawsuits of whatever nature brought by any of the customer’s customers against Brand Core Media.

Domain registration

Where requested, Brand Core Media will acquire an internet domain name (or names) on behalf of a customer. In such cases the customer must waive, in writing and prior to acquisition, any and all claims they may have against Brand Core Media for any loss, damage, expiry, claim or expense arising out of or relating to the registration, purchase or acquisition of a domain — through any online or offline directory, auction, booking website or membership list — or to the release of a domain name following termination of services for any reason. Any cost incurred by Brand Core Media in obtaining, maintaining, transferring or renewing a domain name shall be reimbursed immediately.

Scope of work & revisions

Website text, verbal content, graphic content and media content — in any visual, audio or video form — will consist only of what is set out in the agreed development plan. Any additional work required or requested beyond that plan will result in extra cost beyond the agreement.

Our typical process for developing a website, e-commerce solution, mobile application, graphic or logo design, or any other service, involves providing draft and raw designs and inviting feedback and change suggestions. As a standard, Brand Core Media assumes that three rounds of this process per design will suffice. Any further changes beyond that are chargeable beyond the agreement.

Portfolio & ownership

Brand Core Media reserves the right to produce and publish its work on the Brand Core Media website as a case study and portfolio. The company is also entitled to place an unobtrusive credit link, with a message and hypertext link (follow, per search-engine standards), in the footer of websites we build.

Customers are solely responsible for the material used on their website, including but not limited to editorial and other text content, images, media files, photographs and other design materials.

Website design, files and code remain the property of Brand Core Media and are made available to customers only upon full payment.